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Fire Alarm Products to Carry 36-Month Warranty
NORTHFORD, Conn., July 28, 2009 – Silent Knight by Honeywell (NYSE: HON)announces the limited warranty period on its fire alarm products manufactured within the United States is to be extended from 18 to 36 months, effective immediately. The warranty extension applies to Silent Knight fire alarm control systems manufactured in the U.S.
To help ensure all products currently in the marketplace are covered, the warranty extension is retroactive, applicable to products manufactured on or after January 1, 2009. Therefore, products with a date code stamp of “0109” or later are protected by the new 36-month policy. Date code digits one and two indicate the week in which the product was manufactured with the last two digits representing the year.
According to Honeywell Fire Systems’ vice president of operations, John Chetelat, warranty terms were extended as another means of customer support. “We have rigid quality-assurance standards employed throughout our product development and manufacturing processes. But if a product is found to have an inherent defect, we want our customers to trust we’ll back them.”
The warranty extension joins other customer-support initiatives recently launched by Silent Knight, including a Lunch-N-Learn fire protection program aimed at educating specifiers and facilities personnel.
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